Job Purpose:

Manage users support himself, with the help of trainee and IT provider

Manage servers and network update himself or with the support of external IT service providers

Manage IT operations (daily file transfer, extract, etc..) and carry on first level controle related to IT operations

Ensure banking applications are up to date    

Manage ISO requests himself or with the support of external IT service providers

Ensure users have an operational IT working environment (hardware, software, network, applications, access rights, etc)

Key responsibilities & accountabilities

• Provide support to users (PC, mobile phone,  access rights, …)

• Provide application support to users

• Participate in the implementation of various upgrade/ replacement for hardware and software

• Ensure servers are updated with latest patches

• Local system saves and backups (Offsite backup)

• Management of all equipment maintenance

• Participate to Disaster Recovery procedures

• Ensure operations procedure manuals are updated regularly to incorporate all relevant changes

• Ensure ISO requests are closely follow-up

• Release of new enhancements and upgrades under operation supervisor

• Manage  ticketing application follow-up

Qualifications & Experience

• 10 years minimum computing experience, with preference to financial institutions
• Very good knowledges of server, PC's, network and applications (hardware and software networks, particularly NT, Office 365, ..)
• Management of  ticketing application
• Knowledges of AS/400 systems and applications
• Knowledges of ISO standard
• Capable of using initiative and good communication skills
• Willingness to learn and train

Competencies

Microsoft products, PC Systems and networks. Good communication skills with all bank users, external support and providers, NBK Head office team. Business hours support is mandatory (arriving at 8:30 is recommended) Out of business hours working could be necessary, as well . Knowledges of AS400 is a plus

Skills

• Microsoft products,
• network and servers knowledge,
• ISO,
• AS400,
• ticketing tool
• Very good level in English

Critical success factors

Experienced and knowledgeable IT professional.

Active dynamic person knows how to deal with bank users and external support/providers, helpful and willing to assist.