Our  Atlanta-based staffing agency, is looking for a self-starter Bilingual Spanish Field service industrial Electrician M/F to deliver the desired customer service experience.

YOUR MISSIONS

• Have in-depth equipment knowledge, but also be able to “think outside the box” when necessary ;
• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency ;
• Prepare and submit timely and detailed service reports and document expenses ;
• Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes ;
• Diagnose equipment technical problems and initiate appropriate solutions ;
• Identify and document processing equipment that need improvement ;
• Collaborate with the Corporate technical group and share information across the organization to build positive relationships with customers ;
• Satisfy customer needs by making appropriate recommendations to resolve operational problems ;
• Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests ;
• Service customer accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting performance tests, and resolving problems ;
• Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend equipment design improvements.

• Technical degree or certification ;
• Proven field service experience ;
• Superb customer service, communication, and self-management skills ;
• High-level ability to test, troubleshoot, service, and repair automated processing equipment ;
• Experience with Allen Bradley PLC systems and electrical troubleshooting ;
• Project management skills are helpful ;
• Ability to adapt to dynamic work schedules and work flexible shifts ;
• Ability to work in a Cold/wet environment ranging from 36-38F ;
• Ability to lift parts and equipment parts weighing up to 75 lbs ;
• Stainless steel welding and minor fabrication capability ;
• Bi-lingual in English and Spanish ;
• Awareness of chemical and hazardous material handling, PPE equipment and GMP requirements as they apply to a food processing environment ;
• Certified to drive forklifts and rig equipment safely.

SOCAPS is committed to cultural diversity, gender equality and the employment of pepole with disabilities.